Workplace Wisdom...
Discover Fulfillment in Life and Work
with Michelle Y. Drake

"...my mother taught me to be an effective communicator. She has the ability to gain trust from an initial meeting. My mother is the best at meeting someone and gaining their trust immediately. In a world where sales are everything, trust is a key factor to success, especially for a banker. It makes people take the extra step to doing business with you rather than your competition. [My mother] also has a unique skill of getting people to want to be around her, and [she] can make them smile.... [People] are very open, honest and feel comfortable giving her information about their needs. In business, this translates to knowing enough information about a customer or prospect to figure out products and services to help them. If not for my mom, I would not be where I am today...."

- June Goguen, Vice President of the Commercial Lending Division, Eastern Bank

Labels: inspiration, kitchen to corner office, lipstick leadership stories, mother's wisdom